Elevate Client Experiences with Urban Jungle Concept

We offer expert FOH consulting Cape Town, helping restaurants, cafés, and bars enhance service standards and improve operations.

As a guest experience consultant, we specialize in elevating customer satisfaction, refining service flow, and optimizing team performance. Our mystery shopper audits identify service gaps and unlock real growth opportunities.

From casual cafés to high-end dining, our FOH solutions ensure your business runs efficiently and delivers exceptional guest experiences every time.

Get a detailed, unbiased evaluation of your front-of-house operations with our professional mystery shopper audits. Designed to assess guest experience, service quality, and team professionalism, these undercover visits help you identify opportunities to elevate your hospitality standards and streamline operations. 

We offer on-site or remote training for waiters, bartenders, and FOH managers—covering everything from upselling and guest engagement to efficiency and etiquette. 

We assess your floor plans, service systems, and staffing structures to improve flow and reduce bottlenecks. 

 Build a stronger reputation and boost guest loyalty with tailored service recovery strategies and expert guest communication training as part of our FOH consulting in Cape Town. 

Maximize your revenue with upsell-driven service techniques, menu layout consulting, and pricing strategy reviews.